Customer Services

You can contact us on our local rate telephone number 0333 123 9000

Our telephone lines are open between 8am and 6pm Monday to Friday.

We also have an online facility for new and existing customers to apply for product finance, alternatively you can email us any time at info@easybuyhull.co.uk and we will always try and answer your emails within 24 hours.

Payments

To make a payment, you can call our local rate telephone number 0333 123 9000 and pay your account by Debit card. We accept all major Debit cards at no extra cost.

Insurance

Easy Buy does not charge or offer you insurance for the product. You will be responsible for the safe keeping of the product and if it is stolen or accidentally damaged you will be responsible to repair or replace the product.

However, you can purchase an extended warranty from Retra Warranty Services which will cover your product(s) against accidental damage (excluding theft) during the warranty period.

Extended Warranties

At Easy Buy, only brand new products come with manufacturers warranties ranging from 12 months to 60 months. If a product only has 12 months warranty we will offer you extended warranty from Retra Warranty services and will give you a quote at the point of sale. There is no obligation for you to take out extended warranty it will be up to your yourself, if you decide it's for you we can add the price onto your weekly payment. If you decide not to, all repair costs will be down to yourself once the warranty has expired.

Term and Conditions will apply if you do take out a Retra Warranty Plan your Accounts Representative will give you a leaflet explaining the full Terms and Conditions which is also explained on your warranty certificate.

If your product breaks down within the Manufactures Warranty please call Easy Buy on 0333 123 9000

If your product breaks down within your Extended Warranty period please call your Extended Warranty firm you will find the number on your certificate or the numbers are below:

Retra
01202 870225

Domestic & General
08444 810 500